Frequently Asked Questions
hadjee FAQ — answers to all your questions here
Find detailed answers to the most frequently asked questions about accounts, deposits and withdrawals, bonuses, games, and security — all in one place.
hadjee is a trusted online gaming platform in Bangladesh. We are committed to giving our players clear and accurate answers to any question they may have. Below you will find detailed answers covering everything from opening an account and depositing via bKash and Nagad, to using bonuses, cricket betting, and responsible gaming. If you cannot find the answer to your question on this page, our 24/7 live chat support is always ready to help.
Category 1
Account and Registration
Opening an account at hadjee is very simple. Go to the registration page, fill in your mobile number, password, and the required details. Once your information is verified, your account will be activated. The entire process is completed in just a few minutes.
No, only one hadjee account is allowed per person. Attempting to open multiple accounts may result in all accounts being cancelled and the balance being forfeited. This rule is strictly enforced to maintain a safe and fair gaming environment.
During registration you will need your active mobile number, a strong password, and your full name. Later, as part of the identity verification (KYC) process, you may be asked for your national ID card or passport details. Providing accurate information is mandatory, as it is required at the time of withdrawal.
Click the "Forgot password?" option on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password. If you have any trouble, hadjee support is available 24/7 through the chat.
Yes, you can request to close or temporarily suspend your hadjee account at any time. To do this, contact the support team via live chat or email. Please withdraw any remaining balance before closing the account.
Category 2
Deposits and Withdrawals
You can deposit money at hadjee via bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount across all methods is ৳200. The payment process is fully secure and SSL encrypted.
When depositing to hadjee from bKash, Nagad, or Rocket, the amount is usually credited to your account within a few minutes. Bank transfers may take a little longer. If your balance does not arrive within the expected time, contact support immediately.
Withdrawal requests from hadjee are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. If your account verification is complete, the process is faster. Bank transfers may take slightly longer.
hadjee does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (bKash, Nagad, etc.) or bank may deduct a transaction fee according to their own policies. Contact your payment provider for details on any applicable fees.
The minimum deposit amount across all payment methods at hadjee is ৳200. For withdrawals, the minimum amount is ৳500. Transactions below these limits cannot be processed.
Category 3
Games and How to Play
hadjee offers sports betting on cricket, football, kabaddi, and more, along with slots, live casino, fishing games, and many other online games. The live casino lets you play with a real dealer in real time. The games section is updated regularly.
To bet on BPL (Bangladesh Premier League) matches at hadjee, log in to your account, go to the cricket section, and select an ongoing or upcoming BPL match. You can place bets on markets such as match winner, total runs, and over/under. Check the odds carefully before placing a bet.
Yes, hadjee is fully mobile-friendly. You can access hadjee.cam from the browser of any Android or iOS smartphone and play all games. The site is optimized for mobile screens, so the gaming experience is just as comfortable as on a desktop.
RTP, or Return to Player, is the long-term statistical return rate of a game. For example, a 95% RTP means that over a long period, on average ৳95 out of every ৳100 bet is likely to be returned to the player. However, this is a statistical average — results will vary in each individual session.
All games at hadjee use a technically certified Random Number Generator (RNG), which keeps every outcome completely random and unbiased. Games from well-known providers such as Pragmatic Play, JILI, and PG Soft are available on the platform. Fair play is our top priority.
Category 4
Bonuses and Promotions
New members at hadjee receive a 100% bonus on their first deposit, up to ৳10,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, bringing your total balance to ৳2,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the condition that specifies how many times you must bet the bonus amount before you can withdraw it. The wagering requirement at hadjee is 25x. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can withdraw it. Once the wagering is completed, the bonus balance converts to regular balance.
The hadjee VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You can move up to higher tiers by playing regularly. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
Yes, hadjee regularly offers various promotions — such as reload bonuses, cashback offers, tournament bonuses, and more. Special offers may also be available during Eid, Pohela Boishakh, or major cricket seasons. Visit the site regularly to see the latest promotions.
hadjee offers free spins on selected games and free bets on sports from time to time. These offers are usually tied to special events or new game launches. Read the promotion terms and conditions carefully, as each offer has its own usage conditions.
Category 5
Safety and Responsible Gaming
hadjee uses SSL encryption technology to keep your personal information and financial transactions fully secure. Software from verified game providers is used to ensure fair play. Our platform is committed to providing a safe, transparent, and reliable gaming experience.
No. hadjee strictly follows a 21+ age policy. Only persons aged 21 or above may open an account and play. Age verification is applied both at registration and at later stages. Participation by minors is strictly prohibited.
hadjee places the highest importance on responsible gaming. You can set your own deposit limits, take a temporary break, or choose self-exclusion. Gaming is for enjoyment — never play with borrowed money or beyond your means. Contact support at any time if you need help.
If you feel that gaming is no longer under your control, contact hadjee live chat support and request self-exclusion. Your account will be closed temporarily or for the long term. We respect the courage it takes to make this decision and are committed to providing full support.
The hadjee customer service team is available 24 hours a day, 7 days a week via live chat. You can also reach us by email at [email protected]. You can start a chat directly from any page on the site.
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For detailed questions, send an email to [email protected]. You will receive a quick reply.
Help Center
This FAQ page has answers to more than 18 questions. Scroll to find what you need.
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For ages 21 and above only. Play responsibly.