hadjee's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
Introduction and Applicability
What information this policy covers and why it matters
This privacy policy ("Policy") applies to the hadjee online gaming platform ("hadjee", "we", "our") and all services provided through its website https://hadjee.cam. This policy describes how we collect, store, use, disclose, and protect your personal information.
By using the hadjee website or registering for our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact us.
Important Note: This privacy policy may be updated from time to time. For any significant changes, we will notify you by email or by posting a notice on the website. The "Last Updated" date shown at the top of the policy always indicates the most current version.
What Information We Collect
Information collected during registration, transactions, and platform use
Personal Identity Information
During the registration process we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for age verification)
- Current address
- Username and password (in encrypted form)
Financial Transaction Information
Information collected during deposits and withdrawals:
- Payment method type (bKash, Nagad, Rocket, Upay)
- Mobile banking account number (partially masked)
- Bank account details (for bank transfers)
- Transaction amount, date, and time
- Transaction reference number
Technical Information
Information collected automatically from your device and browser:
- IP address and device identifier
- Browser type and version
- Operating system
- Cookies and local storage data
- Login timestamps and session information
Gaming Activity Information
Information related to your gaming experience:
- Game history and results
- Bet amounts and timing
- Win and loss records
- Bonus and promotion usage history
- Responsible gaming settings and limits
How We Use Your Information
Purpose and legal basis for using the information collected
Primary Purposes of Use
Your information is used to create, verify, and manage your account. This includes identity confirmation and age verification.
Your information is used to complete deposits and withdrawals securely, prevent fraud, and maintain records of financial transactions.
Your information is analysed to personalise your gaming experience, resolve technical issues, and develop new features.
Your information is used to provide 24/7 live chat support and to answer your questions accurately and promptly.
Your information is used to maintain security measures that prevent unauthorised access, fraud, and money laundering.
Your information is used to monitor your gaming behaviour, identify possible signs of addiction, and provide the necessary support.
Legal Basis: We process your information only on the following legal grounds — (a) Contract performance: to fulfil our service agreement with you; (b) Legal obligation: to comply with applicable laws and regulations; (c) Legitimate interests: to prevent fraud and ensure platform security; (d) Your consent: for marketing communications.
Our Steps to Protect Your Information
Technical and organisational security measures
SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption, which is equivalent to modern banking standards.
Data Encryption
Stored sensitive information — such as passwords and financial details — is always kept encrypted using industry-standard encryption algorithms.
Regular Security Audits
Regular security tests are conducted on our systems so that any vulnerabilities can be identified and remediated quickly.
Access Control
Only authorised personnel can access your information. Every access is logged and reviewed regularly.
Data Backup
All data is stored in secure, encrypted backups so that your information remains intact in the event of any technical disaster.
Staff Training
All hadjee staff receive data protection training and are committed to following the privacy policy.
Sharing Information with Third Parties
Under what circumstances and with whom information may be shared
Information Sharing Policy
hadjee never sells your personal information or transfers it to third parties for commercial purposes. However, some information may be shared in the specific situations below:
- Payment Processing Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
- Identity Verification Services: Information may be shared with authorised third-party verification services to confirm age and identity.
- Technology Partners: Technology service providers required for platform operations receive limited access to information under our strict confidentiality agreements.
- Law Enforcement Agencies: Information may be disclosed in accordance with legal obligations, following court orders or government directives.
- Fraud Prevention: In cases of suspicious financial activity or fraud, information may be provided to the relevant authorities.
Commitment: Each third party listed above is contractually bound to uphold our privacy standards and keep your information secure. We never sell your information to third parties for advertising purposes without your consent.
Cookies and Tracking Technology
What types of cookies we use and why
Essential Cookies
These cookies are essential for the basic functionality of the website. They keep you logged in, keep security features active, and store your session information. These cookies cannot be disabled because the service will not work correctly without them.
Analytical Cookies
These cookies help us understand how users are using the website. We use this information to improve the site experience. The data collected is analysed in fully anonymous and aggregated form.
Functionality Cookies
These cookies are used to remember your preferences and settings — such as language preference and gaming limit settings. They provide a customised experience on each of your visits.
Cookie Controls
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not work correctly. Contact us to learn more about cookies.
Your Data Rights
The rights you have over your personal information
Your Rights
As a hadjee member, you have the following rights regarding your personal information:
You have the right to request information about what data we hold about you.
If there is any error in the information we hold about you, you can request that it be corrected.
In certain circumstances, you have the right to request that your information be deleted.
You can withdraw your consent to any processing of information given on the basis of consent.
You can request to receive your information in a common, machine-readable format.
In certain circumstances, you can request that the processing of your information be restricted.
To exercise these rights, contact us at [email protected]. We will process your request within 30 working days.
Data Retention Period
How long your information is retained and why
Retention Period Policy
hadjee retains your information only for as long as necessary or legally required. General guidelines are noted below:
- Active Account Information: All information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required under legal and financial regulations.
- Inactive Account Information: If an account is inactive for an extended period, we may begin the process of deleting the information after notifying you.
- Dispute Resolution Information: Information related to any ongoing legal dispute or complaint is retained until the matter is resolved.
- Anonymous Analytics Data: Anonymous and aggregated data collected for service improvement may be retained for an extended period.
Protection of Minors
Age restriction controls and policy on information relating to minors
Age Restriction
hadjee's services are exclusively for individuals aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21.
Age verification during the registration process is a mandatory step for us. If we discover that someone under the age of 21 is using our services, that account and all associated information will be deleted immediately.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes and Updates
How this privacy policy is updated and how you will be informed
Policy on Changes
hadjee may review and update this privacy policy from time to time. In the case of any significant changes:
- We will send a notice to your registered email address.
- A notification will be published on the website.
- The "Last Updated" date at the top of the policy will be changed.
- You will be given adequate time before important changes take effect.
Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may stop using the service and request us to close your account.
Have a privacy question?
If you have any questions about this privacy policy or wish to exercise your data rights, please contact our support team. We are available 24/7 to assist you in Bengali.
Related pages: Terms & Conditions • Responsible Gaming • FAQ